Frequently Asked Questions

Have a question about Hemakson car rental? Browse the topics below or click on one of the questions to find an answer and get on the road! If you ahve any questions, please feel free to call us at (682)446-8066


General Car Rental Questions

Rental Process

Pricing and Payment

General Car Rental Questions

Will Hemakson pick me up?

Yes, our free pick-up service is available at airport and other selected locations and during normal business hours. Once picked up and back at the office, a friendly rental representative will complete your paper work and have you on the road in no time.

Does Hemakson have a lost and found?

Please be assured that we make every effort to hold items that are left behind; either in a rental vehicle or at one of our locations. To inquire about a lost item, please call us at (682)446-8066

What happens if I smoke in the rental car?

You will be charged a deep cleaning fee $300. We appreciate you don’t smoke in the car.

What are your renter requirements?

To rent a car from Hemakson Car Rental, you will need the following:

  • To be 21+ years old
  • A valid driver’s license with a photo
  • A photo ID (For example: a driver’s license or passport)
  • Credit or debit card

Rental Process

How do I make a reservation for a rental car in Dallas?

You can make a reservation online through our website, or over the phone by calling us at (682)446-8066

Can I modify or cancel my reservation if my plans change?

Yes, you can usually modify or cancel your reservation, but there may be restrictions depending on the situation. Please call us at (682)446-8066

Do I need to return the rental car with a full tank of gas?

We require you to return the car with the same amount of fuel as when you picked it up. If the fuel-tank is not the same level as before, there would be additional charges and fees.

Pricing and Payment

Do rental car prices include insurance coverage?

Our prices do not include insurance coverage. You may purchase optional insurance packages or use your own insurance, but it’s essential to understand the coverage options available.

Can Some else pay for the car and another person drive it?

No. The billing has to be under the driver’s name.

What payment methods are accepted for renting a car?

We accept major credit cards for payment. Please call us for more details.

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